At JGCleaningGroup, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal data when you use our website or services.
1. Who We Are
JGCleaningGroup is a professional cleaning company operating in the United Kingdom. We are the data controller responsible for the personal data you provide to us.
Our contact details:
- Email: [insert email address]
- Phone: [insert phone number]
- Address: [insert business address]
2. What Data We Collect
We may collect the following personal data:
- Identity Information: Name, title
- Contact Information: Email address, phone number, home address
- Booking Details: Property type, preferred dates, services requested
- Payment Details: Billing address and payment method (handled securely through third-party processors)
- Usage Data: Information about how you use our website (e.g. IP address, browser type)
- Marketing Preferences: Your consent for receiving updates and offers
3. How We Use Your Data
We use your data to:
- Deliver our cleaning services to you
- Process bookings and payments
- Send service reminders and confirmations
- Respond to your enquiries and provide customer support
- Improve our website and services
- Send marketing communications (only with your consent)
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
- Contract – where processing is necessary to provide our services
- Consent – for marketing communications
- Legitimate Interests – for business administration, analytics, and improving our services
- Legal Obligation – where required to comply with UK law
5. Sharing Your Data
We do not sell your personal data.
We may share your data with:
- Trusted third-party providers for payment processing, booking systems (e.g. Connecteam or Hostinger), and communication tools
- Professional advisers such as accountants or legal representatives
- Regulatory authorities if required by law
All third parties are required to respect your privacy and handle your data in accordance with data protection legislation.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.
Typically, customer data is retained for up to 6 years after the last service for tax and legal purposes.
7. Your Rights
You have rights under data protection law, including:
- The right to access your data
- The right to correct or update your data
- The right to request erasure (in certain cases)
- The right to object to processing or restrict processing
- The right to withdraw consent (where consent is used)
- The right to lodge a complaint with the Information Commissioner’s Office (ICO)
Visit www.ico.org.uk for more on your rights.
8. Cookies and Website Tracking
Our website may use cookies to enhance your browsing experience. These cookies help us understand how users interact with our site, so we can improve our services.
You can manage your cookie preferences through your browser settings.
9. Data Security
We take appropriate measures to protect your data against unauthorised access, alteration, or loss. These include:
- Secure servers and encrypted systems
- Access controls and staff confidentiality agreements
- Regular data audits and training
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with the updated effective date.